Social Security Offices
in Massachusetts
Looking for a Social Security office in Massachusetts? You're in the right place. There are 33 SSA locations across 513 cities — browse the list below or search by city name to find yours.
Browse by City
Find your local office from the full directory below.
What to Know Before Visiting an SSA Office in Massachusetts
With 33 Social Security offices serving 513 cities across Massachusetts, finding help is easy — but a little preparation goes a long way.
Pick the Right Time
Monday mornings are the busiest. Try visiting on Thursday or Friday afternoon for shorter waits.
Bring Photo ID
A driver's license, state ID, or passport. You'll need it for just about every service.
Make an Appointment
Walk-ins work, but an appointment saves time. Call 1-800-772-1213 to schedule.
Check Online First
Card replacements, benefit checks, and more can be done at ssa.gov without a trip.
Services at Massachusetts Social Security Offices
Here's what you can take care of at any SSA location in Massachusetts.
Replace Social Security Card
Lost or damaged card? Get a replacement in person or online.
Apply for Retirement Benefits
Ready to retire? Start your application at the office or online.
Apply for Disability Benefits
File for SSDI or SSI disability benefits with staff assistance.
Enroll in Medicare
Sign up for Medicare Parts A and B when you're eligible.
Change Name on SS Card
Update your Social Security card after marriage, divorce, or legal name change.
Update Your Address
Keep your SSA records current when you move.
Online Alternatives — Skip the Wait
Handle these tasks from home without visiting an office in Massachusetts.
What Visitors Are Saying
Recent reviews from people who visited Social Security offices in Massachusetts.
Long wait at the Amherst social security office. Took nearly two hours to apply for retirement benefits. The staff seemed overwhelmed.
The social security office in Ashley Falls made the process surprisingly easy.
I needed to file for disability benefits and the Ashland office experience was frustrating. Long lines and limited seating. They need more staff.
Great experience at the Ashfield Social Security office. I was out in 20 minutes.
The Ashby Social Security office exceeded my expectations. Came in to apply for a social security number and was out the door in under 30 minutes.
I was nervous about visiting the social security office in Ashburnham, but the staff put me at ease. Everything was handled efficiently.
Helpful Articles for Massachusetts
Guides and tips for visiting Social Security offices in Massachusetts.
Frequently Asked Questions
Massachusetts has 33 Social Security offices across 513 cities. Just scroll through the city list above or search by name to find the one closest to you.
Pretty much anything Social Security related — apply for or replace your card, sign up for retirement or disability benefits, enroll in Medicare, update your name or address, and get help with SSI. Most offices in Massachusetts handle the full range of services.
Walk-ins are welcome, but honestly, you'll save a lot of time by scheduling ahead. Call your local office or dial 1-800-772-1213 to set one up.
No. All SSA offices in Massachusetts are open Monday through Friday, 9:00 AM to 4:00 PM. They're closed weekends and federal holidays.
Yes, every Social Security office in Massachusetts takes walk-ins. But expect a wait — anywhere from 30 minutes to 2 hours depending on the day. Appointments are the way to go if you want to save time.
It depends, but plan on 30 to 90 minutes for walk-ins. Monday mornings and the first week of the month are the worst. Thursday and Friday afternoons are usually much quieter.
Yes! If you're a U.S. citizen age 18+ with a Massachusetts mailing address, you can request a replacement through your my Social Security account at ssa.gov. No office visit needed.
At minimum, bring a valid photo ID — driver's license, state ID, or passport. Depending on what you need, you might also need your birth certificate, proof of citizenship, or medical records.
The national Social Security helpline is 1-800-772-1213 (TTY 1-800-325-0778), available Mon–Fri 8AM–7PM. Or call your local Massachusetts office directly — find the number on its detail page.
Yes, you can start your disability application at ssa.gov. You can also visit any SSA office in Massachusetts for in-person help.
Update your address online through your my Social Security account, by calling 1-800-772-1213, or by visiting any office in Massachusetts.
Wednesday through Friday afternoons, and later in the month (after the first week). Avoid Monday mornings and days right after holidays.