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Frequently Asked Questions
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Most Social Security offices are open Monday through Friday, 9:00 AM to 4:00 PM local time. They are closed on weekends and federal holidays.
Walk-ins are welcome, but scheduling an appointment is strongly recommended to reduce your wait time. Call 1-800-772-1213 (TTY 1-800-325-0778) to make an appointment.
Yes! Many services are available online at ssa.gov, including replacing your Social Security card, checking your benefits statement, and applying for retirement benefits.
Always bring a valid photo ID (driver's license, state ID, or passport). Depending on your visit, you may also need your Social Security card, birth certificate, or medical records.
Need Help by Phone?
Call the Social Security Administration directly for assistance.
1-800-772-1213TTY: 1-800-325-0778 · Mon–Fri, 8AM–7PM local time